You can book a time slot on our website or just pop into our retail store during business hours, the store location and opening hours can be found here. An engineer will book your device into the repair system and get started as soon as possible.
We are able to provide a repair service for computers & notebooks of any brand. We source genuine parts from our sources which makes our services reliable in the repair industry.
Depending upon the nature of the repair, they can take anywhere from 1 up to 7 working days. Generally, if parts need to be ordered for a repair it can take approximately 3-5 working days for the parts to arrive and be fitted.
We do not allow customers to wait while a repair is being carried out, this is due to health and safety and more importantly, repairs can take a few hours to complete and engineers are not specifically working on one repair during this period.
No, Onefix does not charge for diagnostic Service.
Once all the work is completed the computer can be collected during business hours
We do allow friends or family to collect a computer on your behalf if you are unable to make it, however, they must have one form of photo identification, the repair receipt and pay all outstanding repair costs, before we will release the computer.
In reference to software repairs, we offer a 1-week guarantee, if the problem re-occurs we will fix it at no extra cost. Hardware repairs we offer a 45-day guarantee on the service and generally, all parts have a 1-year manufacturer warranty.
Our repair charges can be found in the pricelist
Yes, we repair all major brands and models of tablets.
All repairs are done by the Onefix Team, if an external engineer is required you will be notified before proceeding with the repair.
Payments are made in-store; we do accept Digital* payments.
If for some reason we are unable to repair your product, we will refund your repair charge in full.
We can repair most computers & devices of any age, but sometimes this is not the case if we cannot obtain replacement parts or supported software
If your computer or device is very old, then it may not be worth fixing. However, we can recommend you to buy Refurbished Laptop from our Eco friendly zone at the store.
Yes, you will know all costs, including GST, before we do anything. There are no surprises and no hidden charges.
We never remove or otherwise touch your data apart from for backup purposes (which we’ll always go over with you first.) We take data security very seriously and are trusted by large companies with their most sensitive data.